Tenant Handbook


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Maintenance Requests

In order to facilitate communications, we ask that you appoint one or two tenant service representatives (and an alternate), who are authorized to incur expenses for your company. Only your “Authorized Tenant Representative” or those designated should make requests for repairs or services through Angus. All requests for services should be made through Tenant Portal. If there is a maintenance or janitorial request that needs immediate attention, please call the Building Office. Please do not make requests with the janitorial or engineering crew directly. You will need to enter the type of service request, a description of the service needed, the exact location and a contact person. Once entered into Angus, the Building Office receives this information and dispatches the service request to the appropriate maintenance staff. When a job is finished, the service request is summarized and closed out or charged back to the tenant. Every step of the service request can be tracked in Angus. If the request is beyond what is included per terms of your lease, a cost quote may need to be approved prior to work being performed. Response times will vary according to the number and complexity of service requests received. In the case of a building emergency or special project, which would delay response to your request, we will inform you as soon as possible. Similarly, should we need an outside contractor’s expertise or supplies, we will let you know. Should your request involve an expenditure of funds for which your company will be responsible, we will ask you to authorize a cost quote before services are rendered. All work performed will be billed to the tenant by the management office. A 20% administrative fee will be included on the invoice unless otherwise noted in lease provisions. The following items are considered services not covered under the lease, but commonly serviced by the 45 Fremont staff or outside vendors for an additional charge:

 

  • Light bulb replacement for non-standard lamps
  • Re-keying of tenant doors and locks (after initial installation) and additional keys
  • Hanging pictures, bulletin boards etc. in tenant space
  • Maintaining carpets, tile floors, cleaning interior partitions, glass, etc.
  • Emergency clean-up of spills/accidents
  • Unclogging/repair of kitchen sinks and disposals
  • Installation or changing of water filters
  • Removal/disposal of excessive trash
  • Extra painting, touch-ups or carpentry work
  • Paper towels for kitchens

 

Please note that our staff does not move or repair furniture; it is against union policy and insurance regulations. Please do not ask the Engineers or Janitorial Staff to move furniture or other heavy objects. Also, for safety reasons, we are unable to lend out ladders, vacuums, and other tools.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.